Tier 1 Technical Support Specialist
3 open positions
The Technical Support Specialist in Tier 1 provide general technical support across one or more customers, products, services or projects. This includes things like helping customer set up their accounts, resolve configuration issues, helping them ...
Tier 3 Senior Technical Support Architect
The Technical Support personnel in Tier 3 handle the most complex support issues that come from our clients and that require in-depth knowledge or a deep technical understanding. The people in this role will be ...
Sales Representative
Our sales team ensures that our Customer’s subscriptions are renewed on time, the services they are expecting are provided properly and the price they are paying matches the performance of the offering. At ...
Tier 2 Technical Support Engineer
A Technical Support Engineer has usually mastered multiple product areas, leads productivity improvements, and defines best practices within those product areas. They are recognised as a point of contact for their product areas across the entire ...
Customer Service Representative
The Customer Service Representative (CSR) handles incoming requests and routing (with the exceptions of those cases where our automations assign issues to a specific squad, tier or person). Customer Service provides account management, including ongoing ...
Sales Team Lead
At Spearhead Systems we believe in the delivery of high performance. By this, we mean that we are excited to the bone about the delivery of IT services and solutions that help people and companies ...
About us
Spearhead Systems is at the forefront of IT service delivery and digital transformation as a trusted technology partner in the evolving world of cloud and digital platforms. We are the engineers, developers and operators of spearhead.cloud, a specialised high performance cloud, and specialists in IT infrastructure & application monitoring and observability.