Are you passionate about professional IT services that free businesses to focus on what matters?
Spearhead Systems is at the forefront of IT service delivery and digital transformation as a trusted technology partner in the evolving world of cloud and digital platforms. We are the engineers, developers and operators of spearhead.cloud, a specialised high performance cloud, and specialists in IT infrastructure & application monitoring and observability.
As a Senior Systems / DevOps Engineer, you will play a critical role in both supporting our customers and strengthening our own managed cloud platform. You’ll work closely with clients to solve complex infrastructure challenges, design scalable systems, and ensure the reliability of production environments. Internally, you’ll contribute to the automation, operation, and continuous improvement of our cloud and support systems. This role blends advanced technical troubleshooting with architecture, DevOps, and infrastructure ownership.
You’ll need to be comfortable acting independently, communicating clearly across teams, and owning both problems and solutions from start to finish. If you enjoy working on meaningful challenges that combine customer interaction with modern infrastructure practices, this role offers the autonomy and technical depth you’re looking for.
Responsibilities
- Take full ownership of escalated requests and complex customer issues.
- Automate and script routine tasks, migrations, incident response and more.
- Monitor systems and applications; proactively resolve incidents.
- Design, operate, and troubleshoot modern web architectures—including microservices, caching, databases, containers and cloud platforms.
- Deploy and manage IaaS environments (e.g., hybrid and public clouds).
- Work with virtualization/containerization tools: KVM, Docker/Podman, LXC/LXD, VMware, Triton, Kubernetes, Nomad and more.
- Perform deep analysis and root-cause investigations using USE/RED methodologies.
- Maintain SLA compliance during major incidents and escalations.
- Create and maintain documentation: runbooks, resolutions, inventories and support processes.
- Evaluate and recommend security controls, techniques and tools.
- Design, build and operate infrastructure for customer-facing and internal applications
Must Have
- Bachelor’s degree in Computer Science, Math, or related field – or commensurate experience
- 7+ years in systems administration, DevOps, cloud engineering, or similar roles.
- Linux expertise (RHEL, CentOS, Debian/Ubuntu): install, lifecycle management, updates/patching, backup/DR.
- Windows systems experience: install, lifecycle, updates/patching, backup/DR.
- Strong scripting skills (Bash, Python) and ability to understand existing automation.
- Experience with web services: Apache/Nginx, PHP-FPM, Node.js.
- Networking fundamentals: DNS, HTTP, SSL, TCP troubleshooting.
- Application and infrastructure monitoring expertise.
- Email delivery and SMTP knowledge.
- Proficient English communication.
- Familiarity with DevOps or SRE methodologies.
- Ability to communicate solutions clearly to both technical and non-technical audiences.
- Experience with mixed cloud environments: private/public (e.g., RHV, Joyent Triton, AWS, Azure).
- Practical automation experience with tools like Rundeck, Ansible, Checkmk, plus custom scripts.
- Strong independent problem-solving skills and attention to doing tasks right the first time.
Nice to have
- 24×7 production environment experience.
- Self-driven and eager to learn.
- Strong customer service mindset.
- Experience with less common UNIX systems (Solaris, Illumos).
Senior Systems / DevOps Engineer
Empathy
People in this role should genuinely want to help other people. That desire begins with empathy: willingness to understand another persons’s experience and see it thorough their eyes.
Strong communicator
This job is about communicating with other people. Technical Specialists need to communicate well both verbally and in writing. Communication is about listening, then clearly articulating ideas and information in an authentic way.
Internet Savvy
The internet and mobile computing provide us with more ways than ever to communicate with each other. We refer to these as channels, and we often provide customer service simultaneously on many different channels.
Growth mindset
Products, technology, and policies will change over time, and our Technical Specialists will need to change with them. We look for people who have demonstrated a drive for learning and growing.
Master of Simplicity
When a customer makes the effort to reach out and ask for help, it’s the Specialist’s job to quickly assess the problem, sort it all out, and then present the customer with the simplest answer possible.
Perseverance
Our colleagues need to have the ability to resolve issues by challenging themselves, spending time researching a case or file, and being able to stay focused on long-term goals. People who persevere show steadfastness in doing something despite how hard it is or how long it takes to reach the goal.
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Perks
A full-time position
Attractive salary package.
Trainings
Opportunities to grow and learn top technologies.
Opportunity to build a purposeful career in the delivery of essential IT services and products, to a global market.
Eat & Drink
Fruit, coffee and
snacks provided.
