[Last Update: 11.15.2021]

Thank you for visiting spearhead.systems, an online service managed by Spearhead Systems S.R.L. We respect and protect the privacy of our users. This privacy policy tells you how and why we may collect and use personal information. The term “Personal Information” in this privacy policy means any information from which your identity is apparent or can be reasonably ascertained.

We do not collect Personal Information about you when you visit our websites! We do not share your information with third parties without your explicit permission.

Furthermore, we make an effort to not collect any personally identifiable data unless absolutely required to deliver our services to you.

SCOPE

The purpose of this online service is to provide you with trusted, professional and high performance IT services such as technical support or public cloud computing resources.

When we collect data

Website

To improve your experience on our site, we may use ‘cookies’. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website or other Spearhead services.

The cookies we use do not contain personally identifiable information and are used only to keep track of preferences.

Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. When you go to other websites from here, we advise you to be aware and read their privacy policy.

Spearhead may use interfaces with social media sites such as Facebook, LinkedIn, Twitter, Google and others. If you choose to “like” or “share” information from this website through these services, you should review the privacy policy of that service. If you are a member of a social media site, the interfaces may allow the social media site to connect your visits to this site with other Personal Information.

This website uses Google Analytics to track user visits across our website (not across the use of other services such as spearhead.cloud or functioneaza.ro). As a result, IP addresses are processed in such a way that they cannot be tracked back to you. For more details please visit google support forums.

Visitors that sign up for our service

IP address, HTTP referrer information and requested pages are logged in addition to our customers “username”, email address, URL, billing, company details and mailing addresses for contractual obligations such as invoicing and fiscal reporting. This data is strictly protected and used for security purposes. It is never shared.

Customers that log-in to our services

IP addresses, reverse DNS information, API calls, HTTP Referer, requested pages/URI’s may be logged in order to provide the service as well as for security purposes.

In some situation we may record via specific auditing methods user, script names and binaries for security purposes.

Personal information

If you contact us we will collect the email address you nominate and any other identifying information you provide, such as your name, your company or phone number.

Please do not give us other personal or sensitive information.

Other than circumstances such as unlawful activity or via court order we do not share Personal Information with any other agency (government or private) unless it is absolutely required to fulfil your request in which case you will be notified before doing so.

How we deal with complaints and requests

You may request access to Personal Information about you that we hold and you may ask us to correct your Personal Information if you find that it is not accurate, up-to-date or complete. You may also make a complaint about our handling of your Personal Information.

These services are free of charge within reasonable limits.

To protect your privacy and the privacy of others, we will need evidence of your identity before we can grant you access to information about you or change it.

You can contact us by email at dpo@spearhead.systems. We undertake to respond within 30 days. If the request or complaint will take longer to resolve, we will provide you with a date by which we expect to respond.

How we protect your Personal Information

This online service is hosted in Romania in a secure, TIER III accredited datacentre. To help protect the privacy of data and personal information we collect and hold, we maintain physical, technical and administrative safeguards. We update and test our security technology on an ongoing basis.

We train our employees about the importance of confidentiality and maintaining the privacy and security of your information. Access to your Personal Information is restricted to employees who need it to provide benefits or services to you.

Retention of Personal Information

Web access logs are retained for 24 hours after which they are anonymised and stripped of any personally identifiable data. Email communication logs are retained for up to 36 months. Personal, financial and billing information is retained for up to 50 years (financial documents such as invoices, contracts, etc.). Our sales history (visible through our CRM/ERP systems) as well as support emails and logs are retained for up to 20 years.